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My Account Help

HOW TO OBTAIN MY USERNAME AND PASSWORD:  To retrieve your username one must have the email address associated with the username. Please contact La Mer Collections directly via phone or email for us to retreive this for you. to reset your password please hit the link below the login screen to reset.

HOW TO OBTAIN MY TRACKING #: Please note that all orders once shipped out have a UPS or USPS tracking # emailed to the customer. They are included on the top of the invoice per the image below. To track packages please go to www.UPS.com or www.USPS.com and insert this tracking # into their website’s tracking feature.


HOW TO OBTAIN A COPY OF MY ORDER’S INVOICE: 1. Log into your account. 2. Hit the ‘order history’ tab 3. Search for all previous orders 4. highlight the order you need a copy of the invoice for. 5. Hit submit and print.